Hong Kong Complaints Handling Policy

At Barings all of our clients are important to us, and we believe you have the right to a fair and swift service at all times. However, if you have a cause for a complaint, please contact our Complaint Officer by using one of the following options:

Telephone:  (852) 2973 3406 / (852) 2973 3413

Fax: (852) 3009 2687

Email: hong.kong.compliance@barings.com

Writing to us directly at:
Compliance Department

Baring Asset Management (Asia) Limited
35/F, Gloucester Tower
15 Queen’s Road Central
Central, Hong Kong

Responding to your complaint

The complaint will be investigated internally, thoroughly, impartially and fairly. Barings will send a written acknowledgement of the receipt of the complaint within 5 business days.

Barings will endeavour to investigate a complaint and to provide a final response to you within 8 weeks from the date of the receipt of the complaint under normal circumstances.